Null Scripts

Support Centre v2.9.0 – Advanced PHP Ticket System

Support Centre – Advanced PHP Ticket System is a powerful PHP script that allows users to create tickets and get support from your staff. It comes with a built in knowledge base, so you can create detailed articles to give extra support.



Support Centre v2.9.0 – Advanced PHP Ticket System

Full Feature List

  • User & Registration System
    • Users can register for an account using the quick and easy register page.
    • Captcha enabled registration page to prevent bots from spamming your site (can be disabled in Admin Panel). Can use native captcha or Google reCaptcha.
    • Login System comes with a Forgotten Password page, to allow users to reset their password via email.
    • Prevents spam by making sure the email address is unique and valid.
    • Passwords are encrypted using PHPass library to make sure your data is safe!
    • Can disable registration from Admin Panel, as well as Social Login option.
    • Create Custom Fields to collect extra information about your users.
  • Ticket System
    • Users can create tickets either by registering an account or creating as guests.
    • Guest Ticket creation can be turned off in Admin Panel.
    • Create categories and sub-categories (1 level) to help organise your tickets better.
    • Assign staff to particular categories so they only see tickets created in those areas.
    • Get notifications of newly created tickets with the notification system (includes email alerts).
    • Tickets can be rated by users; you can view rated tickets in the Reports section.
    • Easily search tickets on the system using our ajax implemented search system.
    • Each ticket can have a staff member assigned to it.
    • Your Tickets section shows all tickets that have been created in categories you are added to.
    • Your Assigned Tickets section shows all tickets you have been assigned to.
    • Create Custom Fields for tickets to collect extra information. Have custom fields appear for only certain categories.
    • Verify Envato Product Codes with custom Envato API fields + Check Support duration.
    • Email Piping supported for clients; iMAP support only.
    • Attach files to Tickets via Google Drive. Can be disabled in the Admin Panel.
    • Admin Notes allow staff to put notes on tickets that the client cannot see.
    • Canned Responses allow you to quickly respond to tickets.
    • Merge Ticket Options
    • Track time it takes for a ticket to be marked as closed.
    • Create Custom Statuses for tickets
    • Public marked tickets allow user to view a tickets that are not there’s.
  • Knowledge Base
    • Create rich and detailed articles that users of your system can view.
    • Uses CKEditor which allows you to use a special text editor to insert images, links and other media easily. Also has HTML view.
    • Create categories to organise your articles.
    • When a client types in the Ticket title, related articles will be shown next to the ticket based on article title.
    • Search for articles using search system.
    • FAQ system allows you to add commonly asked questions to the site.
  • Documentation System
    • Create Documentation for multiple projects that can be viewed by your clients.
    • Uses CKEditor which allows you to use a special text editor to insert images, links and other media easily. Also has HTML view.
    • Offline view for downloading HTML version of all documents for each project.
    • Order documents for each project.
    • Link documents across projects so that you don’t have to copy & paste multiple documents.
  • Reports
    • View a detailed graph of open and closed tickets for a specific date range.
    • View recently rated tickets.
    • View top rated staff users and see how many tickets they have been assigned to.
  • Admin Panel
    • Custom Fields system allows you to add extra fields to registration form.
    • Able to disable registration
    • Able to disable Captcha
    • Option to add Google reCaptcha
    • Change site name, logo and other settings.
    • Manage Members allows you to edit, delete and view Member information, such as their IP address, email and when they last logged in.
    • User Roles allow you to create specific permissions for your users. Roles include Admin, Ticket Manager, Ticket Worker, Knowledge Manager and Client.
    • User Groups allow you to sort and categorize members easily. Apply User Groups to Ticket Categories to restrict who can view tickets.
    • Admin Announcements allows you to create announcements in the client area.
    • Email Templates make translating emails much more easier by using our Email Templates option.
    • Email Members area allows you to send emails to all of your registered emails. Select by User Group, Username or All Users.
    • IP Blocking system allows you to block certain IPs from registering accounts and from logging in.
    • Setup Payment Plans, Payment Settings and view Payment Logs for new Micro-Transaction feature.
    • Ticket Settings allow you to customise how your ticket system is handled.
    • Email Piping support for clients (reply to tickets via email + create tickets). Supports iMAP.
  • Payment Plans
    • Turn on or off the ability for users to purchase credits for their accounts.
    • Check out via PayPal, 2Checkout or Stripe; supports multiple currencies.
    • Credits automatically added to user accounts after payment has been made.
    • Users can purchase plans that add Premium time to their account.
    • Can force users to have Premium Time to be able to submit a Support Ticket.
    • Plans can be added via the Admin Panel, select price and how many days the plan adds.
  • Client View
    • Client View is the default page client logged in users and logged out users see.
    • Allows them to view all their tickets they have created and made.
    • Can view the Knowledge Base and categories.
    • Users can purchase plans that add Premium time to their account.
    • Users can change their user settings, including avatar, name, email and password.
  • Easy translate the entire system by modifying our translation files (just 3 to edit!)
  • Allow users to switch between a language of their choice using our unique Language Switcher.
  • Supports any UTF-8 language!
  • RTL Support
  • Documentation Guide to walk you through how to translate
  • System
    • Built on CodeIgniter 3.1.11
    • Built on Bootstrap 3.3.4
    • Translation Ready
    • Requires PHP 5.4 and a MySQL database. Requires PHP IMAP for Email Piping.
    • Supports MySQL, Mysqli and PDO drivers.
    • Supports SMTP Email, PHP Mail()

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